Refund policy
Return & Refund Policy
If the return is caused by the consumer, consumer should be responsible for theshipping fee. The specific fee should be based on the express company youchoose
If due to our reasons, the goods received are damaged or not correct, and theconsumer is not required to bear the shipping fee for this reason.
info@vexroan.com
(a)return
To be eligible for a return, please confirm the following:
-The items to be returned remain unused, undamaged, unwashed and in theoriginal packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot bereturned.
Customers have 60 days from the date of receipt to change their mind andreturn the items without giving a reason.
info@vexroan.com must issue a refund. You can request a return by contacting usat
info@vexroan.com. After receiving the return, you will receive a refund to thecustomer's account. The shipping costs will be billed to the customer at mostonce (including returns). Consumers will not be charged for restocking forreturning the product.
Our general return address:
Address:Unit 104, Building A, Block E, Zone 5, Ganghua Xing Industrial Park, 120Yongfu Road, Qiaotou Community, Fuhai Subdistrict, Bao'an District, ShenzhenCity, Guangdong Province.Tel: +86 13389232510
Recipient Name: MR.peng
(Please contact
info@vexroan.com for the closest return address in your area.)
(b) Refunds
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. Afterverification, please check your account.
There may be a slight delay in your return request as we usually process it twicea week. If you have any questions, please contact
info@vexroan.com. We will answer you as soon as possible.
(c)cancellation
You can cancel your order before your item is shipped. Please contact us atinfo@vexroan.com if you want to cancel your order.
Shipping damage claims
We are proud of our products, but we cannot control the shipment. In someextreme cases, the item you receive may be damaged in transit. So please checkthe item when you receive it in good condition. If the accident really happens,please provide us with the photo or video and contact us at:
info@vexroan.com
Note:
- We've partnered with Seel to provide shipping protection. If you purchased SeelShipping Protection at checkout, you are eligible to file a claim if your packageexperiences any of the following issues during transit::
Delivery delays
Lost packages
Damaged packages
You may file a claim with Seel with the shortest being within 7 days of delivery.Claims submitted after this period will not be accepted.For full coverage details, please visit: Seel Protection Details
How to file a claim: After purchasing shipping protection, you will receive aconfirmation email from Seel. Simply follow the link in that email to access theclaim submission page, or click the claim portal here: Resolution Center
-Customized products (such as lettering) do not accept returns and exchangesunless there is a product quality problem.
Refund
Once your refund request is approved, we will process the refund as soon aspossible
Refunds will be issued to the original payment method used at checkout (suchas credit/debit card or third-party payment providers).refund processing time:
credit / debit cards: refunds usually arrive within 3-5 business days,
depending on your bank
PayPal or other third-party payment methods: typically 1-3 business daysPlease note that processing times may vary based on your payment provider. Ifyou have not received your refund after the stated timeframe, we recommendcontacting your bank or payment provider first, or reaching out to our customersupport team for assistance.
If you have any questions regarding refunds, feel free to contact us at any time.