Shipping policy

Vexroan Shipping & Delivery Policy - Summary

1. Order Processing Time

   • Orders are typically processed within 24 business hours. Orders placed on weekends or holidays are processed within 1–3 business days.

   • A shipping confirmation email with tracking information is sent once your order has shipped.

2. Shipping Fees & Delivery Time

   • Free Shipping: Available on orders over $49 (US, CA, AU, UK, DE, FR, IT, ES, NL, NZ).

   • Standard Shipping: $5.99 for orders under $49.

   • Total Delivery Time = Processing Time + Shipping Time (delivery estimates may be affected by customs, weather, or peak holiday periods).

3. Customs Duties & Taxes

   • In most cases, customers do not need to pay additional customs duties. However, any rare local customs fees, taxes, or import charges imposed by local authorities are the customer's responsibility.

4. Address Accuracy

   • Customers must provide accurate and complete shipping information (full name, address, phone number, email).

   • Additional shipping or reshipping fees may apply if a package cannot be delivered due to incorrect information provided by the customer.

5. Lost, Damaged, or Delayed Packages

   • If your package arrives damaged, is lost, or is unusually delayed, please contact customer service at info@vexroan.com with your order number and relevant photos for prompt assistance.