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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
info@vexroan.com
(a) return
To be eligible for a return, please confirm the following:
-The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 60 days from the date of receipt to change their mind and return the items without giving a reason.
info@vexroan.com must issue a refund. You can request a return by contacting us at
info@vexroan.com. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.
Our general return address:
Address:Unit 104, Building A, Block E, Zone 5, Ganghua Xing Industrial Park, 120 Yongfu Road, Qiaotou Community, Fuhai Subdistrict, Bao'an District, Shenzhen City, Guangdong Province.
Tel: +86 13389232510
Recipient Name: MR.peng
(Please contact
info@vexroan.com for the closest return address in your area.)
(b) Refunds
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. After verification, please check your account.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact
info@vexroan.com. We will answer you as soon as possible.
(c) cancellation
You can cancel your order before your item is shipped. Please contact us at
info@vexroan.com if you want to cancel your order.
Shipping damage claims
We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at:
info@vexroan.com
Note:
-We’ve partnered with Seel to provide shipping protection. If you purchased Seel Shipping Protection at checkout, you are eligible to file a claim if your package experiences any of the following issues during transit::
· Delivery delays
· Lost packages
· Damaged packages
You may file a claim with Seel with the shortest being within 7 days of delivery. Claims submitted after this period will not be accepted.
For full coverage details, please visit: Seel Protection Details
How to file a claim: After purchasing shipping protection, you will receive a confirmation email from Seel. Simply follow the link in that email to access the claim submission page, or click the claim portal here: Resolution Center
-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.
Refund
Once your refund request is approved, we will process the refund as soon as possible.
Refunds will be issued to the original payment method used at checkout (such as credit/debit card or third-party payment providers).
refund processing time:
credit / debit cards: refunds usually arrive within 3–5 business days, depending on your bank
PayPal or other third-party payment methods: typically 1–3 business days
Please note that processing times may vary based on your payment provider. If you have not received your refund after the stated timeframe, we recommend contacting your bank or payment provider first, or reaching out to our customer support team for assistance.
If you have any questions regarding refunds, feel free to contact us at any time.
Shipping Options:
We offer the following shipping options to best suit your needs:
We partner with reputable carriers to provide dependable shipping services. Rest assured, we are dedicated to getting your purchase to you as quickly and safely as possible.
TIPS: All goods are genuine. handcrafted in-house. Counterfeits will be prosecuted under federal law. Verify authenticity by checking the artisan's thumbprint burned into every product.
Elevate your garden experience with these adorable Insect Drinking Cups. designed to attract and nourish these essential pollinators.
Each cup is a miniature oasis. inviting bees to rest and replenish while adding a touch of enchantment to your floral haven.
Add the glass beads to ensures that they can drink safely without the risk of getting stranded. It's a simple yet thoughtful touch that helps support our vital bee population.
Or create a haven for delicate butterflies with my Butterfly Puddler. This puddler provides a safe spot for butterflies to sip water and bask in the sunlight. transforming your garden into a fluttering paradise.
Size measures approx. 2” wide x 1” high x 1 deep. Item comes with a 11.81 rod so it’s ready to plant and enjoy!
Each Cup has a tube glued to the bottom side. You then feed the 11.81 inch Stake through the tube for easy handling.
I have 7 different colors to choose from.
Red
Pink
Orange
Yellow
Green
Blue
Purple
Just fill the Bee Watering Station with water and put in the garden or outside pot.
Insert the 4 glass beads so the bees or butterflies can land and drink.
I have Airbrushed Enamel Paint on the surface and is finished with a clear coat spray with UV inhibiting properties to protectant against natures toughest conditions. This will reduce the graying and fading effects of the sun.
Each of my pieces is hand crafted with love and care. Due to the nature of all handmade items. each one will be unique and therefore no two will be the same. Please be aware that there may be slight differences in the sizing and coloring due to monitor and camera differences.
By supporting a small business and an artist who takes pride in creating high-quality pieces. you can enjoy a unique addition to your garden decor that will stand the test of time.
Feel free to visit my shop to see my most recent listings.
I hope you enjoy my work as much as I enjoy making them.
For gifts being sent directly to a Family member or Friend. please double check to ensure that the shipping address is correct.
Handmade
Size: Approx. 1 high and 2 wide
Ship as soon as possible!
Thank you for your attention~
Click “ADD TO CART” now to make it yours! 🛒
💐 WHY CHOOSE US? ❓
We work directly with manufacturers around the world to ensure top product quality. Our dedicated Quality Control team helps us keep our promises!
🔥 Always competitive pricing.
😊 Exceptional customer service.
🏆 Outstanding products with premium quality.
🍭 Check out reviews from our lovely customers!
🌎 Worldwide Shipping ✈
Please note that all shipments are insured. However. you may receive your order even sooner! A tracking number will ALWAYS be provided so you can follow every step of the delivery process. Great things are always worth the wait! 😉
🔒 100% Risk-Free Purchase 🔥
If the product you receive arrives damaged. don’t worry! Just click the Contact Us button and send us a message — we’ll issue a full refund. The process is simple. fast. and completely risk-free.
🏭 Our Warehouses
Our products are manufactured for a global audience. and shipping is handled from the warehouse nearest to you to ensure quicker and more efficient delivery.
🌿 Sustainable Protection
We use reusable packaging with tamper-evident seals. For every order shipped. one tree is planted through our verified reforestation partners—helping create a greener planet with every purchase.
