Magnetic Photo Clip 4 Pcs

At Vexroan, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.

30-Day Return & Exchange Guarantee

You have 30 days from the date you receive your order to request a return or exchange. Whether you have changed your mind or need assistance with your purchase, please contact our customer service team first before returning any item.

All returns and exchanges must be approved by our team in advance. Please do not send your package back without contacting us first. Returns sent to an unauthorized address may not be accepted or processed.

For any return or exchange request, please contact us at:

Email: info@vexroan.com

Return Conditions

To be eligible for a return, please make sure that:

Items must be unused, undamaged, unwashed, and returned in the original packaging with all original labels attached.
Customers are responsible for return shipping costs for returns caused by personal reasons (such as change of mind, incorrect size selection, or no longer wanting the item).
Return shipping costs will be covered by us if the item received is damaged, defective, or incorrect due to our error.

Items that do not meet the above conditions may not be eligible for return or refund.

Return Process

Step 1: Contact our customer service team at info@vexroan.com before returning your item.

Step 2: Our team will review your request and provide return instructions if your return is approved.

Step 3: Send the item back according to the instructions provided by our team.

Please do not return items to the address listed on your original shipping label. This is not our official return address, and unauthorized returns cannot be processed.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding your refund status.

Refunds will be processed within 3 - 5 business days after receiving and verifying the returned item.

Refunds will be issued to your original payment method used during checkout.

Please note:

If you have not received your refund within the expected timeframe, please contact your bank first or reach out to our customer support team for assistance.

Damaged, Defective, or Incorrect Items

We carefully inspect and package every order before shipment. However, in rare cases, items may be damaged during transit or you may receive an incorrect product.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide clear photos or videos of the issue.

After reviewing your request, we will provide the best solution, including a replacement or refund if applicable.

If you have any questions about returns, exchanges, or refunds, please contact our customer service team at:

info@vexroan.com

We are always happy to assist you.