self-cooling pet mat
self-cooling pet mat
Lower your pet’s body temperature and provide a natural & long-lasting, cooling effect within minutes.
- provides a soothing, all-day cooling effect
- helps to reduce panting & restlessness
- supports safer cooling in flat-faced breeds
BUNDLE & SAVE
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self-cooling pet mat
“I used to come home to find my dog panting and restless. Since getting this mat, he’s calm, happy, and finally comfortable even on hot days. It’s such a relief knowing he’s okay
Safe & Secure Checkout
Safe & Secure Checkout
We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.
60 Days Return
60 Days Return
At Vexroan, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.
30-Day Return & Exchange Guarantee
You have 30 days from the date you receive your order to request a return or exchange. Whether you have changed your mind or need assistance with your purchase, please contact our customer service team first before returning any item.
All returns and exchanges must be approved by our team in advance. Please do not send your package back without contacting us first. Returns sent to an unauthorized address may not be accepted or processed.
For any return or exchange request, please contact us at:
Email: info@vexroan.com
Return Conditions
To be eligible for a return, please make sure that:
Items must be unused, undamaged, unwashed, and returned in the original packaging with all original labels attached.
Customers are responsible for return shipping costs for returns caused by personal reasons (such as change of mind, incorrect size selection, or no longer wanting the item).
Return shipping costs will be covered by us if the item received is damaged, defective, or incorrect due to our error.
Items that do not meet the above conditions may not be eligible for return or refund.
Return Process
Step 1: Contact our customer service team at info@vexroan.com before returning your item.
Step 2: Our team will review your request and provide return instructions if your return is approved.
Step 3: Send the item back according to the instructions provided by our team.
Please do not return items to the address listed on your original shipping label. This is not our official return address, and unauthorized returns cannot be processed.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding your refund status.
Refunds will be processed within 3 - 5 business days after receiving and verifying the returned item.
Refunds will be issued to your original payment method used during checkout.
Please note:
If you have not received your refund within the expected timeframe, please contact your bank first or reach out to our customer support team for assistance.
Damaged, Defective, or Incorrect Items
We carefully inspect and package every order before shipment. However, in rare cases, items may be damaged during transit or you may receive an incorrect product.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and provide clear photos or videos of the issue.
After reviewing your request, we will provide the best solution, including a replacement or refund if applicable.
If you have any questions about returns, exchanges, or refunds, please contact our customer service team at:
info@vexroan.com
We are always happy to assist you.
Shipping Costs
Shipping Costs
At Vexroan, we are committed to providing a smooth and reliable shopping experience.
Order Processing Time
Orders are usually processed within 24 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed within 1–3 business days.
- Processing time may vary slightly during peak seasons, holidays, or periods of high order volume.
- Some large, customized, or special-handling items may require additional preparation time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Delivery times may vary depending on your location, shipping method, product availability, and carrier conditions.
| Shipping Destinations | Shipping Method | Shipping Charge | Free Standard Shipping |
| US | Standard | $5.99 | Orders over$49 |
| CA/AU | Standard | $5.99 | Orders over$49 |
| DE/FR/IT/ES/NL/NZ/UK | Standard | $5.99 | Orders over$49 |
Please note that delivery times are estimates and may be affected by:
- Customs clearance procedures
- Weather conditions
- Carrier delays
- Public holidays
- High-volume shopping periods (such as Black Friday, Cyber Monday, Christmas, New Year, and other holidays)
We appreciate your patience during these periods and will always do our best to ensure your order arrives as quickly as possible.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You could track your package through our Track Your Order page or by using the tracking information provided in your shipping confirmation email.
Please allow a short period for tracking information to update after shipment.
Customs Duties & Taxes
Customers do not need to pay additional customs duties for standard deliveries in most cases.
However, customs regulations vary by country. In rare situations, additional customs fees, taxes, or import charges may be applied by local authorities.
If additional charges occur due to local customs policies, customers may be responsible for these fees.
Address Accuracy & Delivery Issues
Please ensure that your shipping information is complete and accurate before placing your order.
This includes:
- Full name
- Shipping address
- Phone number
- Email address
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs or reshipping fees may apply.
Please contact our customer service team as soon as possible if you notice an incorrect shipping address after placing your order. We will do our best to assist before shipment.
Lost, Damaged, or Delayed Packages
We carefully inspect and package every order before shipment. However, unexpected issues may occasionally occur during transportation.
If your package arrives damaged, is lost, or experiences an unusual delivery delay, please contact us and our team will assist you with the next steps.
Please provide your order number and any relevant photos or information so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email: info@vexroan.com
WATCH PANTING STOP IN MINUTES
Cooling FiberTec provides immediate, visible relief from overheating. We guarantee your dog will seek out the Barkly mat voluntarily, showing you it actually works.
HEAT STROKE ENDS HERE
Dogs can develop heatstroke in as little as 5 minutes in the heat. Be their hero this summer and protect your pup when they don't know better.
ALWAYS 5°-10° COLDER THAN ENVIRONMENT
Gives your pup relief through innovative fabric structure that draws heat away from their body.
NO MORE TOXIC GEL DANGERS
Our fabric-based design eliminates poisoning risks if your dog chews the mat. Sleep soundly knowing your dog is both cool and completely safe.
GRAB A SECOND FOR THE GO
Since it’s machine washable, it’s perfect for the outdoors! Get a second mat while its on sale so you can chill with your pups at the beach, the park, or your car, even when its hot out.
What customers say
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Ashley 💎 Verified Buyer
This is the second mat we have purchased. We now have one in our primary home and vacation place. My dogs love them. My older dog is constantly looking for a cool place to lie down and loves being on this mat. I also love that I do not have to worry about them chewing on a gel mat that could break open. It looks really nice in our space too!
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Dave 💎 Verified Buyer
We got this for our cat and she immediately loved this. It always feels cool to the touch. And we know it is working for her because whenever she is done running around she likes to lie on it or tuck herself underneath it. It was also important for us to get a puncture proof mat because she has a tendency to chew. She has dragged this mat across rooms and still no bite marks or any kind of damage to be seen.
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Taylor 💎 Verified Buyer
Grabbed this cooling mat for my dog, and it is actually awesome. It is lightweight, easy to throw anywhere—floor, couch, outside, whatever. My pup loves it, especially on hot days. He just sprawls out on it like it is his personal chill zone. It is soft but tough enough to handle some scratching around, and I love that I can just toss it in the wash when it gets gross. Also, it does not slip around when he jumps on it, which is a win.
